Privacy Policy for Yukon Herbals
At Yukon Herbals, we are committed to protecting the privacy and security of information collected from visitors to our online platform. This privacy policy outlines how we collect, use, disclose, and safeguard your information when you visit our website for handcrafted soap, natural lip balms, sugar body scrubs, handmade bath bombs, body and hair oils, botanical creams, clay face masks, aromatic skincare oils, and skincare gift sets.
Information We Collect
We may collect both personal and non-personal information when you interact with our site.
- Personal Information: This includes details you voluntarily provide when making a purchase, signing up for newsletters, participating in surveys, or contacting us. This may include your name, shipping address, billing address, email address, and phone number.
- Payment Data: To process orders, we collect necessary payment information. However, all payment transactions are processed via secure third-party payment gateways, and we do not store sensitive payment card details on our servers.
- Usage Data: We automatically collect certain information when you access or use our site, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This helps us understand how users interact with our platform.
How We Use Your Information
The information we collect is used to:
- Process and fulfill your orders for our cosmetic and personal care products.
- Communicate with you regarding your purchases, inquiries, and customer service needs.
- Improve and personalize your shopping experience on our platform.
- Send you marketing and promotional communications about our products, special offers, and news, provided you have opted in to receive such communications.
- Monitor and analyze trends, usage, and activities in connection with our site.
- Prevent fraudulent transactions and protect against unauthorized access or use of our services.
- Comply with legal obligations.
Disclosure of Your Information
We do not sell, rent, or trade your personal information to third parties. We may disclose your information in the following situations:
- Service Providers: We may share information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, order fulfillment, shipping, marketing assistance, and website hosting. These service providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
- Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with legal obligations, protect our rights or property, or ensure the safety of our users or the public.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Your Data Protection Rights (GDPR and Canadian Privacy Laws)
In accordance with the General Data Protection Regulation (GDPR) and applicable Canadian privacy laws, you have the following rights concerning your personal data:
- The Right to Access: You have the right to request copies of your personal data.
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the details provided below.
Security of Your Information
We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Cookies and Tracking Technologies
Our website uses "cookies" to enhance your experience. Cookies are small data files that are placed on your device or computer and often include an anonymous unique identifier. They are used to track user interactions and preferences, enabling us to provide a more personalized experience and improve our site's functionality. You have the option to accept or refuse cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions or concerns about this Privacy Policy, our data practices, or your rights, please contact us:
Yukon Herbals
118 Range Road, Unit 105,
Whitehorse, Yukon,
Y1A 3B1, Canada